About Our Optional Shipping Protection

Urexion Picks offers customers the option to purchase Shipping Protection during checkout for an additional USD $3.99 per order.

This service is completely voluntary and is designed to provide additional reassurance when an order is lost, damaged, or stolen while being transported by the shipping carrier.

Shipping Protection

When Protection Starts and Ends

Shipping Protection becomes active when your package leaves our fulfillment center.

Coverage remains in effect while the shipment is in transit and automatically ends once the carrier successfully delivers the package to the shipping address entered during checkout.

Incidents Eligible for Coverage

Shipping Protection applies only to qualifying incidents that occur while the order is in transit.

Covered situations include:

• Package Loss: An order may be considered lost when the shipping carrier confirms that it cannot be located or when the tracking information has shown no new activity for more than 15 business days.
• Transit Damage: Coverage may apply when products arrive broken, damaged, or unusable because they were mishandled by the shipping carrier during transportation.
• Theft Before Delivery: A shipment may qualify when it is intercepted or stolen while in transit and before it reaches the final delivery address.

Situations Not Covered

Shipping Protection does not apply under the following circumstances:

• The shipping address submitted by the customer was incorrect, incomplete, or otherwise undeliverable.
• The carrier’s tracking records show that the package was successfully delivered, but the package cannot be found afterward.
• The package was stolen from a porch, doorstep, lobby, mailroom, or another location after confirmed delivery.
• The package was left unattended and disappeared after the carrier completed delivery.
• Delivery was delayed because of customs inspections, customs holds, import procedures, or local clearance requirements.

Shipping Protection only covers eligible incidents occurring before confirmed delivery. It does not provide coverage for “porch piracy” or other losses that happen after a shipment has been marked as delivered.

How to Submit a Claim

Customers must contact our support team within 7 days of the scheduled delivery date to request assistance under Shipping Protection.

When submitting a claim, please provide:

• Your order number
• A description of the problem
• Clear photographs of the exterior packaging
• Clear photographs showing the condition of the damaged products and package contents

For suspected theft or loss during transit, customers must also provide either confirmation from the carrier or a formal carrier inquiry case number.

Claims that do not include the required information or are submitted outside the stated timeframe may not qualify for coverage.

Claim Review and Resolution

Every claim will be reviewed using the order information, carrier records, tracking history, photographs, and any other supporting evidence provided by the customer.

If a claim is verified and approved, Urexion Picks may provide one of the following remedies at its discretion:

• Replacement: A replacement item will be sent to the customer without an additional product or shipping charge.
• Refund: A full refund will be issued for the purchase price of the qualifying lost or damaged items. The USD $3.99 Shipping Protection fee is excluded from the refund.

Approval of a claim does not guarantee that a specific remedy will be selected. Urexion Picks will determine whether a refund or replacement is the appropriate resolution.

Shipping Protection Fee and Customer Selection

Shipping Protection costs USD $3.99 per order.

The service is optional and is not automatically pre-selected. Customers who want this protection must manually select the Shipping Protection option during checkout.

Once an order has been dispatched, the Shipping Protection fee is non-refundable because coverage has already begun and the service is considered to have been provided.

Limitation of Liability

Our maximum responsibility under Shipping Protection is limited to the actual purchase price paid for the qualifying lost or damaged products.

Shipping Protection does not cover indirect, incidental, special, or consequential losses arising from a delayed, damaged, stolen, or missing shipment.

Optional Tipping Policy

Any tipping option displayed during checkout is entirely voluntary. Customers are not required to leave a tip to complete a purchase.

Choosing not to provide a tip will not affect:

• The price or availability of purchased products
• Order processing or fulfillment
• Customer service
• Shipping speed
• Claim eligibility or claim review
• Eligibility for Shipping Protection

Customers may review, change, or remove the selected tip amount before submitting payment.

Tips are separate from the USD $3.99 Shipping Protection fee. A tip does not purchase shipping coverage, expedited delivery, priority claim approval, or any other additional service.

Once an order has been submitted and payment has been completed, voluntarily provided tips are non-refundable unless a refund is required by applicable law.

Contact Urexion Picks

For questions about Shipping Protection, tipping, or an existing claim, please contact us:

Text/SMS or Call: +1 (424) 800-8712

Email: support@urexionpicks.com

Please include your order number when contacting us about an existing purchase or Shipping Protection claim.