General Policy

All purchases are considered final.

We do not provide standard returns or exchanges except in situations where an item arrives damaged, defective, or the wrong product was delivered.

Damages and Quality Issues

We are committed to delivering products that meet our quality standards.

If your order arrives damaged, defective, or incorrect, please contact our support team immediately as the first step toward resolving the issue.

We are dedicated to reviewing each case fairly and working toward an appropriate solution.

We recommend inspecting your package immediately after delivery and notifying us within 7 days of receipt if there is a problem.

To help us process your request efficiently, please email: support@urexionpicks.com

Please include the following information:

• Your order number (example: 059SHOP-1218)
• The email address used for the purchase
• A description of the issue
• Clear photo or video evidence showing the damage, defect, or incorrect item

After reviewing your claim, our support team will determine the most suitable resolution based on the situation.

Approved solutions may include:

• A replacement item
• A partial refund
• A full refund

Refunds

If a refund is approved, the amount will be returned to the original payment method used for the purchase.

Refunds typically appear within approximately 7–12 business days, depending on your bank or payment provider.

Final processing times are controlled by your financial institution and may vary.

Exchanges

Traditional exchanges are not available.

We only provide replacements when a product is confirmed to be defective, damaged upon arrival, or incorrect after the claim review process has been completed.

Unauthorized Returns

Please do not send products back to us unless you have received instructions and approval from our support team.

Customers must contact us first in order to initiate and qualify for a claim review.

Any return shipped without prior authorization may be refused and will not qualify for refunds, replacements, or additional assistance.

Contact Us

If you have questions or concerns regarding your order, our support team is here to help.

Please contact: support@urexionpicks.com

For the fastest support experience, please include:

• Your order number (example: 059SHOP-1218)
• The email address used during checkout

We truly value our customers and will always do our best to resolve issues fairly and efficiently.